Effective Date: 08/01/2024
At Coach El’s English Academy (“we,” “our,” “us”), your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and use our services. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name, email address, phone number, and other contact details.
- Payment information, such as credit card details, to process transactions.
- Account credentials, including usernames and passwords.
b. Non-Personal Information:
- IP address, browser type, and device information.
- Usage data, such as pages visited, time spent on the site, and interaction metrics.
- Cookies and tracking technologies to improve user experience (see Section 6).
c. Information You Provide Voluntarily:
- Information shared through contact forms, surveys, or feedback submissions.
- Data uploaded for course activities or interactions with instructors.
2. How We Use Your Information
We use the collected information for the following purposes:
- To deliver and improve our courses and services.
- To process transactions and manage your account.
- To personalise your learning experience.
- To communicate with you about updates, promotions, and relevant content.
- To maintain security and prevent fraudulent activities.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We respect your privacy and only share your information as follows:
- With Service Providers: Trusted third-party vendors who assist in providing services, such as payment processors, hosting providers, and analytics tools.
- For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
- With Your Consent: When you explicitly authorise us to share your data for a specific purpose.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Secure Socket Layer (SSL) technology for encrypted data transmission.
- Restricted access to personal data for authorised personnel only.
- Regular monitoring and updating of security protocols.
While we strive to protect your data, no system can guarantee absolute security. You share information at your own risk.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather analytics data. You can control or disable cookies through your browser settings; however, doing so may affect site functionality.
7. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: Request access to your personal information or corrections if inaccurate.
- Data Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Opt-Out: Opt-out of receiving marketing communications.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at manager@coachelenglishacademy.com.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates, and the revised policy will indicate the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: manager@coachelenglishacademy.com
- Address: Numéro 34 Rue 21 Hay Oued Fes , Fes , Morocco
By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.